Switchboard number
Having your own switchboard number improves your company's image in the eyes of the customer and reduces the number of direct contacts to employees' telephones. A switchboard number also allows your company to centralize the answering and directing of calls to the employees of the company however you want, which improves customer satisfaction and the level of customer service.
Many companies post the direct numbers of employees' mobile phones on their website. You may imagine that this improves customer satisfaction but the opposite is often true. Employees are busy and therefore often leave calls unanswered, fail to take care of whatever is promised by phone to the customer, and information about employees who no longer work at a company are often not updated on the website. This is problematic particularly when new customers are calling. When their calls go unanswered, they call another company who then gets the customer's order.
We offer our customers switchboard numbers which they can use to answer customer calls in a centralized manner.
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